Refund policy

We have a 14-day return policy, which means you have 14 calendar days from the day you receive your item to request a return.

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To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it.

• It must be unworn or unused, with original tags and packaging.

• You must provide a valid receipt or proof of purchase.

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To initiate a return, contact us at info@myviralthrive.com. Returns must be approved in advance, and any items sent back without prior approval will not be accepted.

Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

For any return-related inquiries, contact us at info@myviralthrive.com

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Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at info@myviralthrive.com with photos and details.

We will evaluate the issue and offer an appropriate solution, such as a replacement or refund.

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Certain types of products cannot be returned for safety and hygiene reasons, including:

• Personal care & beauty products (e.g., opened skincare, haircare, or hygiene items).

• Custom or personalized items (e.g., engraved, monogrammed, or made-to-order products).

• Hazardous materials, flammable liquids, or gases.

• Sale or clearance items (all sales are final).

• Gift cards (non-refundable).

If you are unsure whether your item is eligible for return, please contact us at info@myviralthrive.com before purchasing.

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We do not offer direct exchanges.

If you wish to exchange an item, you must return the original item first. Once your return is approved and processed, you may place a new order for the desired product.

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Once we receive and inspect your return, we will notify you via email regarding approval or rejection of the refund.

• Approved refunds will be processed within 10 business days and issued to your original payment method.

• Processing time may vary depending on your bank or credit card provider.

• If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at info@myviralthrive.com.

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• Customers have 14 calendar days from the day they receive the item to request a return.

• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect — in those cases, we cover the return shipping.

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If your order is being shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification.

• The item must be in its original condition, unworn, unused, with tags and packaging.

• You must provide a valid receipt or proof of purchase.

• To initiate a return, email info@myviralthrive.com within 14 days of receiving the item.